Payment:

We accept the following forms of payment. PayPal, Visa, Master Card, American Express and Discover.

Shipping:

All purchases are shipped within 4-6 business days; most are shipped within 1-2 business days. MyValuePal eBay store ships to the 48 Contiguous United States excluding Military APO & FPO and PO Boxes. At this time, we do not ship to other International locations. Shipment errors due to a bad address entered by the buyer will not be credited for shipping charges.

Tracking Numbers:

We upload tracking numbers when the item leaves our facility. Please NOTE the shipping time frame listed above. If you do not see a tracking number within six business days after purchase, then please contact us. Please make sure that our email messages don’t go into spam or junk.

Returns:

If you are not satisfied with your purchase, simply return your item within 30 days of receipt. Item must be in NEW and UNUSED condition. All returns will be inspected prior to credit being issued. Items returned must be accompanied by the original packaging and the Return Packing Slip. Credit will be issued for the purchase price of the item(s) returns. We recommend that you insure the item when shipping. All return packages must be shipped using a service that tracks packages, such as FedEx, UPS or USPS (ask for services that have tracking options).

Shipping Costs are nonrefundable unless the error lies with MyValuePal; all other instance; Buyer pays for return shipping. We cannot assume responsibility for lost shipments. All returns should be sent to:

ValuePal

ATTN: eBay Returns
684 County Line Rd
Bensenville, IL 60106

Please allow a minimum of 10 days for us to receive and process your return. You can expect a refund within 30 days of when we receive your return. We’ll notify you via eBay Messages once we’ve processed the returned product(s). We’ll credit or refund the value of the merchandise total. Refunds will be given in the same form of payment as the original purchase.

Exchanges:

We are sorry but we do not have an exchange policy at this time. We ask that you purchase the new item and return the unwanted item. You may return a product within 30 days of receiving your item. Please see our Return Policy above.

Expiration Date:

Due to expiration dates constantly changing, we do not supply the expiration date as we ship large quantities daily. With that said, please note that we guarantee ALL grocery items to have a minimum shelf life of 90 days. You can feel assured that our products will not be outdated.

Disclaimer:

While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists or packaging. We do upload our pictures by the UPC# and actual product packaging and materials may contain more and/or different information than that shown on our listing. We recommend that you do not solely rely on the image presented. If our image appears outdated, the items we carry are always the most current version of the product. For additional information about a product, please contact the manufacturer.

Feedback:

Our customers are very important to us and we take your concerns very seriously. If you have any questions or issues, please contact our customer support prior to leaving a neutral or negative feedback. We ALWAYS work with our customers, and if there are any problems, please give us a chance to work with you to find an agreeable resolution.

Since customer service is #1 we are proud to be a part of the BBB! We are committed to an excellent customer experience.

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